• All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page.
• To request your Return Authorization Number, please call 865-938-7297 9-4 Eastern M-F or email Info@pawspetsupply.com 
• Once the Return Authorization Number is acquired, you have 30 days to return the item(s).
• All returned items must be in new, resalable condition including all hardware and instructional components and in original packaging (if applicable).
• Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customers expense.
• Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase.
• Initial cost of shipping is not eligible for refund.
• Items are subject to a 10% restocking fee (except damaged items), with exceptions listed below in the Restocking Fee Breakdown.

Restocking Fee Breakdown

=================

20% Restocking Fee:

Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Doggie Dooley, Crates, Cages, Pens and Kennels,Exercise Pens, Pet Barriers, Pet Strollers

=================

10% Restocking Fee:

All products not listed above are subject to a 10% restocking fee.